As the UX Researcher for Customer Product (B2B) at Scoop, my achievements have included:

• Continuous generative and evaluative research on Scoop's first-ever enterprise customer reporting dashboard
• Development, execution, assessment, and presentation of findings for:
  • expert interviews
  • user interviews
  • concept and usability testing
  • customer surveys
• Customer journey mapping
• Direct collaboration with Design, Product, Customer Success, Sales, Marketing, and more
• Written and verbal presentation of all findings, facing both primary stakeholders and the wider company
• Kicking off UX Research internal education programming, inclusive of the entire company
• Participation in the Diversity / Equity / Inclusion Taskforce and Education Subcommittee
• Driving strategic business direction through target market research

Please contact me for specific project details.